For Technical Support issues, please call 800-871-9271.

Technical Support Specialists are available to assist you from the hours of 5:00am - 5:00pm (Pacific).

Case Study

When a very active five-doctor OMS practice in Midtown Manhattan had a recurring issue with system crash errors, Tech Support did everything possible to troubleshoot the situation remotely.

On-site Tech Support is rarely necessary, but when the problem persisted, Washington-based DSN Software dispatched a senior advisor to fly across country.

By the next morning, someone was there to observe and quickly correct what turned out to be a hardware issue.

Every 30 seconds, changes to the database are entered system-wide in Oral Surgery-Exec. In this case, however, one workstation was set to go almost immediately into sleep mode, making system-wide updates impossible.

DSN’s Mission Critical Support is available weekdays from 5:00 AM to 5:00 PM PST.

Practices of a certain caliber demand a similar level of Support Mission Critical Support

In the Technical Support world, the clock starts ticking the moment the telephone rings. And exactly what happens in that phone call can have a real impact not just on a practice, but on a patient. It’s a serious matter.

This is the reality of Technical Support in a world where software is more integral than it’s ever been to today’s most advanced practices. And again and again, Technical Support is the reason cited by Oral Surgery-Exec users for their unequivocal loyalty to their practice management software.

Oral Surgery-Exec Mission Critical Support is not only engineered to the nth, but supported in this same manner. Callers get prompt, detailed answers from a knowledgeable Technical Support professional. This makes for better software for the real world and, ultimately, it’s why Oral Surgery-Exec enjoys a record of client retention that’s unmatched in the industry.